Returns & Refunds

We want you to be happy with your purchase from Cur8Collects. If there’s a problem with your order, please get in touch and we’ll do our best to help.

Returns

You have 30 days from the date of purchase to request a return.

To be eligible for a return, your item must be:

Unused and in the same condition as when you received it
In its original packaging
Complete with any accessories or parts originally supplied

If the item is part of a set, the complete set must be returned.

We may require proof of purchase before processing a return.

Please do not return items directly to the manufacturer.

Refunds

Once we receive your returned item, we will inspect it and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 14 days for the refund to appear in your account.

Late or Missing Refunds

If you have not received your refund after 14 days from confirmation that it has been processed, please contact us at help@cur8collects.co.uk.

Sale Items

Sale items can be returned in accordance with your statutory consumer rights. Any exclusions will be clearly stated on the product listing.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please contact us as soon as possible.

Where appropriate, we may offer a replacement, repair or refund.

Please include photographs of the item and packaging where possible, as this helps us assess the issue quickly.

Please note that our products are collectible models and toys. Some items may contain small or delicate parts and should be handled with appropriate care.

Combined Postage

If you place multiple orders with us and we are able to combine them into a single shipment, we may refund the difference in postage costs.

Where applicable, combined postage refunds will be provided as store credit.

Returns Postage

Unless an item is faulty, damaged or not as described, you are responsible for the cost of returning an item to us.

Original shipping costs are generally non-refundable where you are returning an item because you have changed your mind.

We recommend using a tracked service when returning higher-value items. Cur8Collects cannot be held responsible for items that are lost or damaged while being returned to us.